Refund policy

Refund, Return, Exchange & Cancellation Policy

Devils N Angels

This policy applies to all orders placed on devilsnangels.in. We want the return process to be clear, fair, and easy for our customers.

1. Our customer-first promise

If you are not satisfied with your purchase, you may request a return within 4 days of delivery.

Once the returned garment is received by us and passes a basic quality inspection, we will issue a full refund of the amount paid for the product.

2. Return eligibility

To be eligible for a return, the item must:

• be returned within 4 days of delivery
• be unused, unworn, unwashed, and undamaged
• have all original tags, labels, and packaging intact
• not show signs of perfume, makeup, stains, washing, alteration, or wear
• match the item originally shipped by us

We reserve the right to decline a return if the product does not meet the above conditions after inspection.

3. How to request a return

To request a return, please contact us within 4 days of delivery through any of the following:

• Email: info@devilsnangels.in
• WhatsApp: +91 98293 44522

Please share your Order ID, customer name, mobile number, email address, product name or size, and the reason for return when raising the request.

Our team will review the request and guide you with the return steps.

4. Return shipping

At present, we do not offer reverse pickup.

Customers are requested to securely pack and ship the product back to our return address using a reliable courier service.

Return shipping charges are to be borne by the customer, unless the return is due to a wrong item, damaged item, or defective item sent by us.

We recommend using a trackable courier service, as we are not responsible for parcels lost in transit to us.

5. Return address

DEVILS N ANGELS
25, Narayan Nagar,
Next to Swasthya Kalyan Blood Bank,
Tonk Road, Jaipur – 302018, Rajasthan, India

Please do not ship the item back without raising a return request first.

6. Inspection and approval

Once the returned garment reaches us, our team will inspect it to confirm that it meets the eligibility conditions stated above.

If approved, the return will be accepted, and the refund will be processed.

If rejected, the product may be sent back to the customer, and no refund will be issued.

7. Refunds

After the returned item is received and approved, we will issue a full refund of the amount paid for the product.

Refunds will be processed to the original payment method, wherever applicable.

Refunds are typically initiated within 5–7 working days after approval of the return. The time taken for the refunded amount to reflect in your account depends on your bank, card issuer, or payment partner.

We will refund the product amount paid. Original shipping charges, COD charges, and return shipping charges are non-refundable unless the return is due to our error.

8. Exchanges

We accept exchange requests within 4 days of delivery, subject to product availability.

If the requested replacement size or item is available, we will process the exchange after receiving and inspecting the original product.

If the requested exchange item is not available, we may offer either a refund, if applicable under this policy, or store credit / alternate resolution, if mutually agreed.

Exchanges are allowed only for eligible products and are subject to stock availability.

9. Damaged, defective, or incorrect items

If you receive a damaged item, defective item, or incorrect item, please contact us within 48 hours of delivery with clear photos and your order details.

Where helpful, we may also request an unboxing video to better investigate the issue.

If the issue is verified, we will arrange an appropriate resolution, which may include a replacement, return approval, or refund.

10. Items not eligible for return or exchange

The following items are not eligible for return or exchange unless they are defective, damaged, or incorrect:

• made-to-order or customized items
• altered garments
• used, washed, worn, stained, or damaged items
• items without original tags or packaging
• final sale / clearance / discounted items, if marked non-returnable on the product page
• products purchased using special non-returnable promotions, if clearly mentioned on the product page
• gift vouchers / store credit purchases, where applicable

If any product has a separate return condition, it will be clearly mentioned on the relevant product page.

11. Cancellation policy

Orders can be cancelled at any time before they are shipped. Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, contact us at info@devilsnangels.in or WhatsApp us at +91 98293 44522.

If the cancellation is approved, the amount paid will be refunded to the original payment method.

We reserve the right to cancel an order in certain situations, including but not limited to product going out of stock, pricing or listing error, payment failure or verification issue, suspected fraudulent transaction, or operational constraints.

If an order is cancelled by us after payment has been received, the amount paid will be refunded to the original payment method.

12. Contact us

• Email: info@devilsnangels.in
• WhatsApp / Phone: +91 98293 44522

By placing an order on devilsnangels.in, the customer agrees to this policy. This policy may be updated from time to time. The latest version published on our website will apply.